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Customer Experience Associate, Ladder Life, Palo Alto, CA

Customer Experience Associate
Ladder Life
Palo Alto, CA

Ladder Life, a tech start up selling life insurance is seeking a Customer Experience Associate for its office in Palo Alto, CA.


Insurance is the next frontier in fintech. Life insurance is a $160B market and bigger than all non-life insurance combined. Ladder is reinventing life insurance and helping to solve the $16T life insurance gap in the United States. We are a growing team of inspired innovators, creating a company built on beautiful design, powerful technology, advanced data science and an incredible consumer experience.


At Ladder, we are shaping how the next generation experiences life insurance. Where once there was a cumbersome life insurance process, filled with piles of paperwork and commission-driven broker upselling, Ladder offers a streamlined and delightful online experience where technology leads. Technology has changed consumers’ expectations and interactions with brands. Conversations that inspire and streamlined support protocols are critical both for customer satisfaction and a brand’s perception in the marketplace. The question isn’t just “how do we respond,” but also “how do we anticipate what’s coming and exceed customers’ expectations?” Those who truly embrace the customer’s journey and anticipate customer pain points and then shift their focus to meet those needs, are the ones who create truly phenomenal experiences that makes great brands.

The Customer Experience team at Ladder works cross-functionally, providing the company with a valuable feedback loop that helps us improve our product and customer experiences every day. Insights from customer interactions inform product direction, contribute to marketing communications, advertising initiatives and more. We view every customer interaction as a learning opportunity and a chance to make Ladder even better. So if you are excited about playing a part in the transformation of an industry and having significant impact in a rapidly growing company, consider joining the Ladder CX team.

What You'll Do

Understand the customer journey from acquisition to retention and identify value add opportunities

Deliver delightful, industry-leading customer experiences to users through personal interactions that drive loyalty and satisfaction

Master our product and convey high level concepts in an easy to understand way, that delivers practical value for prospective customers

Anticipate user problems through qualitative analysis and drive implementation of initiatives that increase customer satisfaction

Develop high level strategies around the customer experience that will lower costs and improve CX team operational efficiency

Identify pain points in the customer journey through qualitative and quantitative analysis through tools like SQL and Tableau

Own projects from start to finish that are integral to the overall success of the business, operating cross-functionally

Recommend and create initiatives to represent the voice of the customer

Who You Are

You’re curious and want to know the why behind the problem

You take ownership and know how to get things done

You love people and enjoy building the industry’s best experience

You are an open-ended listener, able to strike a balance between deciphering conversational subtext without assuming you know what’s coming next

You have high EQ and know how to solve customer issues with composure

You’re good at seeing the forest through the trees and are also able to hone in on details

You’re excited about working on a team and building camaraderie

You see users’ problems as an opportunity to strengthen the relationship

You are able to effectively communicate complex, abstract ideas

You love thinking creatively and developing solutions for ambiguous problems

To apply visit Ladder Life's career page

If applying please notify the Career Resource Center at

Internship - Alliance Française of Greenwich

Alliance Française of Greenwich (

is seeking summer interns for their office as well as interns for the Focus on French Cinema Film Festival. (April 27th to May 1st)

To apply please email Gail Covney at by Friday, April 20th

If applying please notify the Career Resource Center at

Internship, Stemerman for Governor, Stamford, CT

Stemerman for Governor
Stamford, CT

The Stemerman for Governor Campaign is looking to fill a variety of positions.

Volunteers are needed for signature gathering May 1 through June 12. After which help would be needed through the primary August 14th.

Opportunities are also available in:

Fundraising, which would entail attending events, staffing events, logistic support and putting together briefing sheets.

Communications and media, which would include taking pictures, filming the candidate, research, drafting press releases and statements, and some exposure to social media.
(some positions with stipends)

If interested please send a resume and letter of interest to the Career Resource Center at by Wednesday, April 18th.

Paid Summer Internship - CertaScan Technologies

Job Description: Objective is to utilize social media platforms to expand the awareness of CertaScan and interaction with its target audience of the perinatal nurse community (OB Nurses, L&D and NICU Nurse Managers, Directors and VP of Mother/Baby and Women’s Services). In particular:

  • Develop content on a consistent basis and connect with current and new partners on all of the company’s social media platforms (Facebook, Instagram, Twitter, YouTube, Linked In and the company’s website,
  • Build hashtag inventory of key words to build following on all relevant social media sites and platforms
  • Post media coverage company continuously receives on You Tube, Vimeo and social media sites
  • Engage (through commenting) with existing OB nurse bloggers and platforms popular with our target market
  • (Longer term) Create CertaScan’s own blog and integrate with the company’s other social media programs

Company Description: CertaScan ( offers an Infant Biometric Identification System that digitally captures newborn footprints, captures a newborn security photo (defined as within 2 hours of birth) and mom's index fingerprints. Benefits include:

  • Precise identification of newborns needed in emergency situations such as abductions, when bands fall, natural disasters, etc
  • Ability to place images into electronic medical records (EMRs)
  • Easy to use - no messy inks or fading inkless images- takes less than 3 minutes
  • Enhances patient satisfaction providing moms an attractive certificate and ability to enhance it online at
  • Provides hospitals the ability to meet the guidelines of the National Center for Missing and Exploited Children (NCMEC)
  • Enhances hospital's reputation for leadership in technology and infant safety and security. Attracts media attention that can differentiate your hospital.
There are no upfront costs. No hidden costs. Priced on an affordable per live birth basis. CertaScan installs and services its systems. We also train your staff.

To apply please send a resume and cover letter to by April 18th.

Internship -, Greenwich CT and are looking for interns!

These positions are unpaid (although lots of perks) and can start immediately. Work will include social media, website (WordPress), Instagram, canva and partnerships.

To apply email:

If applying please notify the Career Resource Center at

STEM Camp Volunteer Opportunity, Greenwich, CT

Great late summer resume building opportunity!

The India Cultural Center of Greenwich seeks counselors for their successful STEM summer camp. Counselors can earn community service hours and will receive a letter of recommendation.

Contact: Learn more at

Dates: August 13 -17, and, August 21 - 24, 2018

Location: Audubon Center, 613 Riversville Road, Greenwich, CT

Hours: Volunteers: 9:00 am to 3:30 pm; Campers: 9:30am- 3:00 pm.

Positions: 6-12 volunteers for grade-level groups: K/1, 2/3,4/5,6/7

Volunteer Responsibilities:

ICC STEM Camp is looking for enthusiastic math and science high school and college students to as­sist in the execution of STEM curriculum and to supervise recreational breaks.

• Under a teacher's direction, coach small groups of children in math

• Plan and organize age-appropriate games and activities to ensure a true camp experience.

• Manage snacks and lunches

• Assist in check-in and check-out for camp attendees as needed


• Enthusiastic, professional, creative volunteers comfortable in a nature-inspired "classroom" of up to 25 children.

• Completed Middle School and have B+ or greater averages in math and science.

To apply, email

About ICC:

India Cultural Center of Greenwich is a non-profit organization with a mission to promote Indian culture and arts in the Lower Fairfield and Westchester areas.

Our objective is to organize Indian cultural programs and events on a secular basis. Our programs are targeted towards both the Indian American diaspora and our community at large.

When applying please notify the Career Resource Center at

Middle School Computer Science Teacher, Greenwich Academy

Greenwich Academy seeks an outstanding computer science teacher for its Middle School.

The teacher will work with fifth through eighth graders, implementing an ambitious curriculum that includes coding, physical computing, digital citizenship and algorithmic thinking. GA has a nationally recognized engineering and design lab and a competitive robotics team, and interest and experience in working in these areas will enhance an individual’s candidacy. In the Lower and Middle School, GA’s engineering and computer science department focuses on building the foundations of creating, designing, problem solving and computing that will serve all students in their high school years and in their lives.

Successful candidates will be excited to work in a rigorous academic environment and will be eager to immerse themselves in the school community. They will be interested in, and skilled at, serving as advisors to Middle School students. A commitment to using a variety of teaching strategies is expected. Candidates should be enthusiastic learners themselves and should be eager to teach and learn in an environment dedicated to thoughtful, ongoing diversity work.

To apply visit the GA Careers

English/Writing Teacher, REACH Prep, Greenwich, CT

English/Writing Teacher
Prep Academy Summer Session

PREP ACADEMY DATES: June 25 – August 2, 2018
*Note additional dates:
June 21 Staff Meeting (am)
June 23 Saturday Orientation (am)

REACH Prep's Mission: REACH Prep provides access to transformative educational experiences that empower underserved, high-achieving students to graduate from top colleges and emerge as the next generation of leaders.

REACH Prep is currently seeking an experienced independent school educator to teach English/Writing to rising sixth graders at its Prep Academy Program located at Greenwich Country Day School.

REACH Prep is a privately funded non-profit organization that helps motivated and talented Black and Latino students from underserved communities in Fairfield and Westchester Counties and the Bronx gain admission to and thrive in rigorous independent schools. Upon placement, students benefit from a twelve-year educational continuum, including comprehensive academic enrichment, leadership training and supplementary individual and family guidance, which prepares them to succeed at competitive colleges.

The English/Writing teacher will teach two 50-minute sections of rising sixth graders Monday – Friday (either in the morning or afternoon). Each section will have approximately 10 students. Assessment of students’ progress will be required mid-session and at the end of the six-week summer program.

REACH Prep’s curriculum seeks to improve students’ critical reading skills, writing, and grammar and to build a strong foundation for the rigorous academic environment of independent schools for our students. With approval, there is an opportunity to make modifications to the curriculum.

To apply: Please send a one-page resume and one-page cover letter by email only to – subject line “Prep Academy English/Writing Position.” Review of applications will begin immediately.

When applying please alert the Career Resource Center at

Travel Coordinator, Local Foreigner, New York, NY

Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, we guide our clients on everything from a weekend in Paris to an expedition to Patagonia. Our mission is to serve as trusted tastemakers who curate authentic experiences and connect discerning travelers with passionate locals. The Local Foreigner brand represents a warm, worldly sophistication with curator’s keen attention detail, and we believe it is crucial for everyone behind the brand to represent these qualities.

We are searching for a Travel Coordinator. The ideal candidate is a smart, super- organized, intuitive communicator who thrives in a fast-paced forward-thinking environment. This candidate shares our passion and belief that travel is a source of inspiration, renewal, and joy. The Travel Coordinator will provide day-to-day support for a small team of Local Foreigner’s Travel Consultants.

Responsibilities include building itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clientele. As Local Foreigner is a small business in early phase development, it is crucial for the candidate to be a team player and willing to provide support in all areas of the business. At the same time, we seek a dynamic candidate with excellent growth potential who finds fulfillment in building a business and evolves with our company over the long-term. This is a unique opportunity to enter the high-end travel industry and work closely with a highly-experienced team.


  • Support Local Foreigner Partners in writing eloquent descriptions and emails to clients
    •Research destination, culinary & activity recommendations
    •Correspond with suppliers (hotels, operators & independent guides) to coordinate bespoke travel arrangements
    •Liaise with hotel concierges to make dining, entertainment & ground transportation reservations
    •Create and keep client travel documents such as itineraries and invoices updated
    •Track your and your travel consultant’s weekly time on client trips through an online tracking system
    •Entry of data into our CRM (trip feedback, scouting reports, account/client information, etc.)
    •Work in conjunction with Operations Coordinator for seamless execution
    •Learn and use tools including Salesforce, InDesign and Sabre
    •Upon 6-month to 1-year review of training, Coordinator will be eligible for the following benefits to enhance their career:

    Participate in the idea generation and implementation of side projects to support Local Foreigner’s cautious, deliberate growth.

    Attend in-office meetings and evening events on behalf of Local Foreigner

    Travel on FAM, staff-planned scouting trips or attend domestic or international conferences on behalf of Local Foreigner(which may occur over weekends)

  • New York Based
    • Bachelor’s degree (Degree in Hospitality, Travel, Tourism, Business or relevant field will be considered an asset)
    • Proven experience in customer service or hospitality background will be considered a plus
    • International travel experience & extensive knowledge of world geography
    • Outstanding verbal and written communication skills, creative writing a plus
    • Ability to present, persuade and communicate effectively
    • Able to handle stress and remain calm
    • Team player, able to work collaboratively and within groups
    • Strong work ethic who identifies opportunities to take on more
    • Proactive and resourceful; an intuitive problem-solver• Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously
    • Positive attitude with passion for travel, and a reflection of Local Foreigner’s brand ethos
    • Quick-learning, and able to work in a fast-paced environment
    • Tech-Savvy, proficient with MS Office Excel & Instagram
    • Knowledge of Sabre, Adobe InDesign & Sales Force will be considered a plus COMPENSATION
    •Salary of $40,000-45,000
    •Training & Development
    • Health Care Plan (Medical
    • Retirement Plan (401k, IRA)
    •15 days of Paid Time Off, 10 annual holidays, 4 religious floating holidays*Benefits are subject to change without notice.
  • To apply send a cover letter and resume to

    Also please notify the Career Resource Center at

    Travel Consultant, Local Foreigner, New York, NY


    Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, we guide our clients on everything from a weekend in Paris to an expedition to Patagonia. Our mission is to serve as trusted tastemakers who curate authentic experiences and connect discerning travelers with passionate locals. The Local Foreigner brand represents a warm, worldly sophistication with curator’s keen attention detail, and we believe it is crucial for everyone behind the brand to represent these qualities.

    Our Travel Consultants are client-facing and have a minimum 3 years experience in high-end travel planning. They have traveled extensively throughout the world and procured a breadth of knowledge in luxury hotels and service providers. Travel Consultants also have an intrinsic care for people and are empathetic to even the most discerning client needs; they are multi-taskers, well organized, extremely detail-oriented, resourceful, and can excel in a fast-paced forward-thinking environment. This candidate shares our passion and belief that travel is a source of inspiration, renewal, and joy.

    As Local Foreigner is a small business in early phase development, it is crucial for this candidate to be a team player and willing to provide support in all areas of the business. At the same time, we seek a dynamic candidate with excellent growth potential who finds fulfillment in building a business and evolves with our company over the long-term.


  • Correspond with clients via email, phone and in person
  • Research destination, culinary & activity recommendations
  • Correspond with suppliers (hotels, operators & independent guides) to coordinate bespoke travel arrangements
  • Liaise with hotel concierges to make dining, entertainment & ground transportation reservations
  • Build travel itineraries from idea generation to trip departure
  • Assemble and create client travel documents such as itineraries and invoices in Adobe InDesign and keep them updated
  • Enter & manage travel information in Local Foreigner Salesforce-based CRM system (including trip feedback, scouting reports, account/client information, etc.)
  • Invoice clients, taking credit card payments, submit payment requests
  • Work in conjunction with Operations Coordinator for seamless execution
  • Travel on FAM or staff-planned scouting trips (10-20 days per year), which may occur over weekends
  • Learn and use Local Foreigner tools including Salesforce, InDesign and Sabre
  • Attend in-office meetings, evening events, and domestic or international conferences on behalf of Local Foreigner
  • Participate in the idea generation, strategy and side project implementation to support Local Foreigner’s cautious, deliberate growth

  • New York Based
  • Bachelor’s degree (Degree in Hospitality, Travel, Tourism, Business or relevant field will be considered an asset)
  • Minimum 3 years’ experience at Luxury Travel Consultancy/Agency. Minimum 2 years direct client facing role
  • Extensive international travel experience and knowledge of world geography
  • Experience in crafting creative experiences for discerning clientele
  • Outstanding verbal and written communication skills, creative writing a plus
  • Ability to present, persuade and communicate effectively
  • Able to handle stress and remain calm
  • Team player, able to work collaboratively and within groups
  • Strong work ethic who identifies opportunities to take on more
  • Proactive and resourceful; an intuitive problem-solver
  • Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously
  • Positive attitude with passion for travel, and a reflection of Local Foreigner’s brand ethos
  • Quick-learning, and able to work in a fast-paced environment
  • Tech-Savvy, proficient with MS Office Excel & Instagram
  • Knowledge of Sabre, Adobe InDesign & Sales Force will be considered a plus

  • Base salary $45,000-60,000 + incentive-based bonus compensation based on sales targets, which will be openly shared with candidate once in final round of application process.
  • Health Care Plan (Medical & Dental) + Retirement Plan
  • 15 days of Paid Time Off, 10 annual holidays, 4 religious floating holidays
  • Training & Development
  • To apply send a cover letter and resume to

    Also please notify the Career Resource Center at

  • Analyst/Senior Analyst, Product Management, American Express

    New York, NY

    Job Description

    American Express Global Commercial Services (GCS) is the leading issuer of payment solutions to companies globally, and provides a broad suite of products and services to help them run and grow their business. Within GCS, the Global Product Management (GPM) organization is responsible for developing and managing products for companies across multiple portfolios. The Early Pay product management team is responsible for the development and enhancement of the American Express’s supply chain finance solutions.

    Job Responsibilities:

    • Support the team in driving the Early Pay product through the lifecycle from concept to launch and ultimately to ongoing management. This would include the gathering of customer insights and the creation of authentic user stories, the creation of compelling business cases to influence successful prioritization of investment funds, BAU product management and product roadmap formulation
    • Create clarity for Product Development & Operations, Marketing, Sales, Account Development, Risk and Technology Implementation in articulating the needs Early Pay solves for and its commercial value to buyers and suppliers and industries
    • Participate in cross-functional teams to design and deliver Early Pay product to market with speed and agility, including with American Express Technology Integration teams
    • Work on enhancing supplier experience and driving supplier engagement
    • Work closely with operations to ensure flawless execution payment, fulfillment and risk actions
    • Present Early Pay to American Express’ various business units and help the team become the champion of the product internally
    • Continuously assess competitor offerings in market place and develop plans to differentiate product offering
    • Collect feedback on multiple versions of the product as it evolves
    • Reports to the Senior Manager/Manager, Early Pay, Global Product Management


    • Excellent oral and written communications skills and proven ability to communicate effectively to audiences with varied backgrounds
    • Knowledge of global payments platforms preferable
    • Educational requirement: Bachelors of Science in Engineering, Computer Science, Economics or related discipline preferred
    • Pragmatic, direct approach and a track record of solving problems and implementing solutions in a highly matrixed business environment
    • Strong customer focus; the ability to view issues from a customer lens
    • Strategic thinker and self-starter with strong problem solving, analytical and decision making skills, with demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands while maintaining high standards of personal excellence/integrity
    • Understanding of Early Pay, Dynamic Discounting, Reverse Factoring and related invoice-based financing options
    • B2B experience, preferably with product management expertise
    • Understanding of B2B payment product buying/decision making triggers and experience of creating strategies to respond to them
    • Strong interpersonal, relationship management, and conflict resolution skills; with demonstrated instances of gaining buy-in for product strategies
    • Ability to define a set of requirements that pinpoint business challenges and develop recommendations to influence senior leadership

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

    To apply visit American Express Careers

    If applying please alert Maddie Brandenburger '07 at

    Also please notify the Career Resource Center at

    Social Media Coordinator, Beachmate, Greenwich, CT

    Social Media Coordinator


    Role includes but is not limited to:

    -Searching for and editing relevant photos, articles & messages for posting

    -2x Daily posting of agreed upon content on various media channels such as Instagram & Facebook

    -Responsible for interacting with followers and responding to conversations

    -Assist in targeting & reaching out to influencers and brands for collaborations

    -Helping cultivate brand image

    We are looking for a current Junior or Senior to fill this position immediately. The ideal candidate is interested in helping us establish our brand identity using great imagery and learning the voice of our company. An appreciation for photography and the beach are essential!

    Potential for this role to evolve and grow within the company over the Summer months.

    Find out about our company at

    Contact Beatrice Mellick at to apply.

    When applying please alert the Career Resource Center at

    Internship - Marketing, Color Wow Hair, Wilton, CT

    Marketing Intern

    Color Wow Hair
    Wilton, CT

    Color Wow, a hair care product company ( is seeking a summer intern for its Wilton, CT office. The intern will help the team with E-commerce/Amazon marketing projects as well as assist with photo shoots.

    To apply please send a resume and letter of interest to

    ESF Summer Camps, Counselors, Lifeguards & Coaches, Greenwich, CT

    ESF Summer Camps is hiring! Please join us this summer at Greenwich Academy working with youth ages 3 – 15 in a variety of our camp programs. (

    Camp dates are June 18 – August 17, Monday – Friday.

    PAID job opportunities available to Greenwich Academy & Brunswick School students include:

    Position: Camp Counselor or Sports Camp Coach

    Hours: 8:30AM – 4:00PM

    Minimum age requirement: 18 years old and/or graduating from high school

    Position: Lifeguard/Swim Instructor

    Hours: 8:30AM – 4:00PM

    Minimum age requirement: 17 years old

    ESF to certify any candidates who do not currently have their American Red Cross lifeguard certifications. Course to be facilitated at Riverdale Country School (Bronx, NY) – date announced soon. Must work at ESF to enroll in course.

    Position: Camp Operations Assistant (duties include: daily set-up and break down of equipment, assist throughout the day with various responsibilities including: pick-up, drop-off, lunch, water, late campers, snack delivery, and camp supplies, help to ensure that camp facilities are clean, organized, and well-maintained)

    Hours: 8:00AM – 4:00PM

    Minimum age requirement: 16 years old

    Please apply online HERE and email Melissa Williams at to let her know of your interest.

    We can’t wait for you to join our Team!

    If applying please notify the Career Resource Center at

    Social Media Manager, Essie, New York, NY

    Manager, Social Media

    • 5-7 years experience in Social Media and Content Development for a brand (in-house or agency)
    • Expert in social and digital landscape
    • Beauty experience & Editorial background in beauty a huge plus (.com/publisher, brand, blog or otherwise)
    • Ability to work cross-functionally and develop big picture strategy to grow the essie brand love. Complex role at the intersection of Integrated Marketing Communications, Marketing/Digital Marketing, Customer Marketing, E-commerce and Agency Partners
    • Ability to partner with CMO and DMI, working closely with both as well as sister brands LUSA on best practices across content & social
    • Creative skills to develop new content & out-of-the-box thinking a must
    • Ability to write and edit in the essie voice
    • Ability to be resourceful and scrappy while working within brand guidelines to produce high quality in-house content
    • Ability to manage multiple vendors and work with business partners on new innovations as well as best practices
    • Strong analytics skills. Experience with tools like NetBase, Rival IQ, Spreadfast, Tribe, and Traackr is a plus


    • Work with IMC, Marketing and DMI on long term vision for essie social that ties back to divisional business objectives with the consumer experience in mind
    • Responsible for creating category and total brand social ecosystem
    • Develop strategies to breakthrough and compete with total cosmetics social landscape
    • Identify and implement test & learn social opportunities
    • Work effectively with cross-functional teams (including but not limited to IMC, Marketing/Digital Marketing and Customer Marketing) on category/franchise footprint
    • Be at the forefront of what is happening in the space and propose new platforms to enter and first to market programs

    Content Creation

    • Develop consumer-centric content with input Marketing brief to output, partnering with production companies, and overseeing execution
    • Create “of the moment” (“at the speed of culture”) content to complement pre-planned content. Can be created internally or with micro-influencers
    • Ensure content review process is respected in partnership with DMI
    • Enhance relationships with the retailers by partnering with Shopper Marketing and Customer Marketing to craft retailer-specific social content plans on owned channels
    • Develop and execute the earned and owned social media strategy for the brand to drive awareness, engagement and sales for essie
    • Understand essie’s unique brand positioning and stay true to brand equity through all social content & alignment with Global marketing (DMI)

    Retail-E-commerce/Consumer Engagement/Social Listening

    • Craft owned content storytelling concepts for "always on" programs and in-store/ecomm moments in partnership with key stakeholders from cross-functional teams
    • Develop socially-driven retailer programs in collaboration with the Shopper Marketing experts to drive awareness and sales lift conversion
    • Partner with Social Manager to ensure great community management
    • Manage and mentor Community Manager to grow skillset as a creative and strategic team member
    • Cover social live for special events
    • Elevate sensitive situations to management and the Customer Care Center
    • Work with Digital Marketing & CMO team on ad-hoc social listening requests


    • Pull and provide regular analytics reports based on new tools provided by CMO team (Rival IQ, Netbase, Tribe)
    • Ensure strategy, content creation and community management are constantly reviewed based on findings


    • Manage social budget ensuring we optimize and spend wisely (bring in new partners as necessary) & find efficiencies to reinvest in media.

    Measurement & Effectiveness:

    • Unique, on-brand content developed for the brand in-house that drives brand priorities
    • Define objectives for brand's social platforms to measure and adapt accordingly based on overall business goals/priorities
    • Set social KPI’s for Influencer campaigns and track through execution with detailed recaps
    • Spearhead social reporting with Community Manager and standardize analysis to improve performance with weekly and monthly reporting
    • Manage social listening requests from Marketing and DMI team to give insight on launches and potential new product trends
    • Thoroughly understand ever-evolving social metrics and liaise with CMI team on best practices and benchmark

    We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

    For more information and to apply visit

    If applying please notify the Career Resource Center at

    Office Assistant, United Way of Greenwich, Greenwich, CT

    Job Purpose

    Ensure the efficient day-to-day operation of the office, and support the work of management and other staff.

    Primary Duties and Responsibilities

    Perform a wide range of duties including all of the following:


    • Answer general phone inquiries using a professional and courteous manner

    • Direct phone inquiries to the appropriate staff members

    • Reply to general information requests with the accurate information

    • Greet clients/suppliers/visitors to the organization in a professional and friendly manner

    Office administration

    • Use MS Office Suite of products and database software to prepare reports, memos, and documents

    • Organizes various donor correspondence

    • Forward incoming general e-mails to the appropriate staff member

    • Forward voice mail from the general mailbox to the appropriate staff member

    • Purchase, receive and store the office supplies ensuring that basic supplies are always available

    • Code and file material according to the established procedures

    • Update and ensure the accuracy of the organization's databases (Raisers Edge)

    • Provide administrative support to management and other staff

    • Coordinate the maintenance of office equipment

    Assist with financial management

    • Code and file financial material according to established records management procedures

    • Process accounts payable ensuring timeliness and accuracy of information

    • Process accounts receivable ensuring timeliness, accuracy of codes and appropriate backup

    • Prepare accurate bank reconciliations and deposits

    • Administer petty cash according to established procedures

    • Assist with financial reports as required

    • Month end duties as required

    Provide Board support

    • With the CEO, prepare meeting agendas and supporting material for distribution

    • Ensure the timely distribution of material to the Board

    • Support the Board with meeting and other arrangements

    • Draft minutes of Board meetings for review by the CEO

    • Create action list for management staff from board meetings

    • Include and upload Board documents on Greenwich United Way website.



    • Post-secondary education in business, computers, or office management is required

    Knowledge, skills and abilities

    Proficiency in the use of computer programs for:

    •MS Office Suite
    • Word







    •Raisers Edge & Quick Books is a plus

    Proficiency in the use of office equipment:

    • Computer

    • Voice messaging systems

    • Photo copier


    • 1-3 years experience in an office setting


    Please submit cover letter, resume and salary expectations to:


    Please forward resume and cover letter to

    It is the policy of the Greenwich United Way to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status or any other classification protected by applicable local, state or federal laws. This policy prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, working conditions, compensation, promotion, benefits, scheduling, training, discipline and termination.

    The Greenwich United Way expects all employees to support our equal employment opportunity policy, and to take all steps necessary to maintain a workplace free from unlawful discrimination and harassment and to accommodate others in line with this policy to the fullest extent required by law. For example, the Greenwich United Way will make reasonable accommodations for employees' observance of religious holidays and practices unless the accommodation would cause an undue hardship on the Greenwich United Way's operations. If you desire a religious accommodation, you are required to make the request in writing to your manager as far in advance as possible. You are expected to strive to find co-workers who can assist in the accommodation (e.g. trade shifts) and cooperate with the Greenwich United Way in seeking and evaluating alternatives.

    Moreover, in compliance with the Americans with Disabilities Act (ADA), the Greenwich United Way provides reasonable accommodations to qualified individuals with disabilities to the fullest extent required by law. The Greenwich United Way may require medical certification of both the disability and the need for accommodation. Keep in mind that the Greenwich United Way can only seek to accommodate the known physical or mental limitations of an otherwise qualified individual. Therefore, it is your responsibility to come forward if you are in need of an accommodation. The Greenwich United Way will engage in an interactive process with the employee to identify possible accommodations, if any will help the applicant or employee perform the job.

    Executive Director, Pathways, Greenwich, CT

    Pathways seeks a hands-on Executive Director with demonstrated leadership experience and a passionate interest in Pathways’ mission “to provide support, education and health services for adults with severe and prolonged mental illness on behalf of recovery, growth and more meaningful lives.” The new Executive Director will lead a diverse team of 30 full- and part-time employees to provide the highest quality care and work to enhance the agency’s community visibility. This position requires an individual with strong community relations skills, excellent management experience, and the ability to maintain strong relationships with funding sources. S/he must be able to supervise all financial, human resources, programming, and community relations activities.


    Leadership & Management: Work with board, clients, and staff to define and achieve Pathways’ mission. Ensure that staff are properly selected, supported, and guided and their professional development is nurtured. Maintain a client-focused culture that encourages and engages top quality staff. Oversee all human resources functions and be responsible for facilities management of five buildings. Experience in crisis management.

    Financial: Prepare budget for Board approval and monitor activities to meet the budget. Jointly, with finance director, prepare applications for local, state and federal funding sources, as well as to private funding sources. Ensure funds are available to carry out operations.

    Compliance: Oversee and ensure compliance with state and federal non-profit corporation and accreditation requirements. Ensure required returns and reports are filed. Observe by-laws and alert the Board when changes may be necessary. Review all benefit and insurance policies annually for accuracy and sound coverage. Knowledge of and ability to comply with applicable laws and regulations of the State of Connecticut.

    Community Relations: Serve as the primary spokesperson to deliver a positive message regarding the mission and services of Pathways. Establish and maintain strong community relations and partnerships with neighbors, community groups, state and local agencies, and other service providers. Maintain and build the reputation and brand recognition of Pathways.

    Fundraising: In collaboration with the board, work to optimize fundraising efforts. Identify new revenue sources and lead Pathways’ grant-writing efforts. Assist with planning and execution of special events and annual appeal. Build and maintain, with the assistance of staff, a plan to use social media to assist with fundraising and overall messaging about Pathways.

    Governance: Report to Board of Directors on progress of programs and financial status. Work with board members on strategic planning and projects including facility enhancements and purchases. Support board member recruitment and orientation.


    •10 years of management experience.

    •Experience in non-profit management or governance, including fiscal management.

    •Master’s degree preferred.

    •Experience, preferably, in the field of mental illness.

    •Proven track record of leading and motivating a team of committed staff.

    •Strong verbal and written communications skills.

    •Commitment to Pathways’ mission.


    • A high-energy self-starter who will approach the work with enthusiasm and commitment.

    • A compassionate and ethical leader who is able to sustain a positive working environment.


    The successful candidate will be offered a competitive compensation package.

    We are only considering applications that are submitted via email.

    All resumes should be sent to

    Please name your documents as follow:


    Visit Pathways’ website at

    If applying please notify the Career Resource Center at

    Marketing Coordinator - GoldieBlox, Oakland, CA

    Summary: Bring your fun, energetic, can-do attitude to our mission driven start-up. Every day is different, but key responsibilities include office support, entry-level marketing assistance and providing high-quality customer service.


    Experience in a customer experience or community development role, preferably at a consumer-centric organization (bonus if it is a startup)

    Feel there is no task too small and are a team player who is willing to roll up his/her sleeves to get the job done

    Adaptable and flexible in every situation

    Intuitive and possess a high processing speed

    Empathetic and clear communicator through all types of communication channels

    Problem-solver who understands how to work with all types of customer personalities

    Detail-oriented and highly organized

    Bachelor’s degree


    Guarantee a consistent multi-channel customer service experience (via phone, email, social media, etc.)

    Assist Marketing team with administrative needs and entry-level tasks (pulling reports, data-entry, customer response, file uploads, etc.)

    Assist with product returns and exchanges, mail out replacement pieces to ensure optimal customer experience

    Provide customer support for wholesale/specialty customers, process orders and manage customer relationships throughout ordering process

    Answer Phones, check voicemail, and distribute messages

    Welcome and greet guests

    Order ongoing food and office supplies

    Click here to apply

    When applying please alert the Career Resource Center at

    Administrative Assistant - Coatue, New York, NY


    Investment firm based in New York City. We focus on investments in the technology, media and telecommunications sectors and manage $15+ billion in assets on behalf of individuals, nonprofit organizations and institutional investors.

    Position / Job Responsibilities:

    This person will support 2-3 investment analysts in our NYC office. Responsibilities include:

    • Calendar management and coordinating travel arrangements
    • Phone coverage, correspondence and updating contacts
    • General administrative support


    • BA or BS in Business or Liberal Arts from a top university with a history of academic achievement
    • 0-3 years of post-collegiate work experience, preferably in financial services
    • Outstanding verbal and written communications skills
    • Meticulous attention to detail
    • Strong work ethic and desire to excel in a dynamic work environment
    • Team player
    • Advanced ability in Microsoft Office products; familiarity with Bloomberg a plus

    Send resume to

    When applying be sure to alert the Career Resource Center at

    Senior Marketing Associate, Global Citizens Initiative, Greenwich, CT

    The Senior Marketing Associate is an integral part of the GCI team and leads projects in marketing, communications, technology, community engagement and fundraising and grants. The ideal candidate is passionate about education and nurturing young leaders as social entrepreneurs.

    This is an exciting opportunity to meaningfully contribute to a boutique and dynamic organization that is at a critical juncture in its growth.

    The Senior Marketing Associate is:

    • Proactive and independent

    • Tech savvy

    • Diligent with the ability to prioritize

    • Creative and innovative

    • Excellent at visual, oral and written communication

    • A team player with a can-do attitude

    • Adaptable, with a growth mindset and a drive for continuous improvement

    • Meticulous and detailed-oriented

    Minimum Qualifications:

    • Bachelor's Degree

    • 5-8 years of experience in marketing and communications

    • 5-8 years using Adobe InDesign, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator and Microsoft Office

    • 2-3 years leading projects that require a team acquiring and learning new technology

    • Tech savviness

    Preferred Qualifications:

    • Bachelor's Degree in marketing, communications, graphic design or related field

    • Experience using SurveyMonkey Apply or other application management software

    • Experience using CRM software

    • Experience in grant writing

    • Experience working in the education industry

    Responsibilities for the role include:

    • Marketing and Communications

    In this role, the Senior Marketing Associate will use technology to curate how the organization presents itself to its community and the general public. From advising the President when putting together a presentation for a major donor, to ensuring the language on all communications is consistent, the Senior Marketing Associate is responsible for ensuring that the organization's message is accurate, consistent and compelling throughout all platforms. General responsibilities include, but are not limited to, website, pitches and presentations, social media, email marketing, editorial, press and media relations and annual report.

    • Technology

    The Senior Marketing Associate is the go-to person for technology projects within the team. This person advises the leadership on best practices for any technology endeavors the organization plans, as well as manages all projects or portions of projects that require the introduction and maintenance of new and existing technology. General responsibilities include, but are not limited to, admissions portal, online platform and operations systematizing.

    • Community Engagement

    General responsibilities include, but are not limited to, Fellow/Ambassador engagement and special events.

    • Fundraising and Grants

    To apply, please submit a cover letter, resume and any pertinent work samples to

    Global Citizens Initiative is a 501(c)(3) non-profit, global social enterprise registered in Connecticut, United States. We empower young global citizens from all sectors of society to be lifelong leaders of positive change.

    When applying be sure to alert the Career Resource Center at

    Executive Search Firm Hiring - SG Partners, New York, NY

    SG Partners, a prestigious NYC executive search firm focused on the global financial services industry, seeks to add to their busy team.

    This is an outstanding opportunity to gain exposure to the full array of the recruiting and hiring process, and to learn about the financial services industry.

    To apply, please send resume and cover letter to by January 29th.

    If applying please notify the Career Resource Center at

    Campaign Associate, The Packer Collegiate Institute, Brooklyn, NY

    The Campaign Associate reports to the Director of Development and is responsible for all prospect research, prospect management, and data management functions for Packer’s major gifts/campaign program. This is currently designed as an 18-month position.

    Specific responsibilities include:

    Prospect Research:

    ·Conduct prospect research and manage the flow of information to facilitate identification of prospects and analysis of biographical, philanthropic, professional and financial information of donors and prospective donors.

    ·Manage the workflow of donor and prospect research to ensure timely delivery of materials.

    ·Maintain and manage a comprehensive inventory of research profiles (alumni, current parents, and others).

    ·Manage the production of briefing materials (prospect profiles and other collateral materials)for the Director of Development, Head of School, and volunteers to be used for prospect meetings, solicitations, and events.

    Prospect Management:

    ·Manage a “moves management” system, tracking prospect moves from identification through cultivation, solicitation, and stewardship.

    ·Track volunteer process and coordinate with Director of Development to ensure progress against goal(s).

    ·Facilitate prospect review sessions as needed.

    ·Overview prospect rating system, to include assessment, evaluation and generating preliminary ratings recommendations.

    General Responsibilities:

    ·Collaborate with Director of Annual Giving and Director of Alumni on identification, cultivation, and stewardship of prospective and current leadership donors.

    ·Collaborate with Development Associate on planning and execution of all campaign-related events.

    ·Collaborate with Director of Communications on the production of campaign collateral materials.

    ·Integrate all new information into existing Raiser’s Edge database.

    ·Prepare and update fundraising status reports for administrators, staff, and volunteers as necessary.


    ·Bachelor’s degree and 2-4 years of nonprofit experience, preferably in an independent school.

    ·Proficient knowledge of Microsoft Office, Google Drive, and Blackbaud’s Raiser’s Edgedatabase system.

    ·Familiarity with online research tools including Google, Guidestar, Donor Search, Wealth Point, iWave, Zillow, Market Watch, and others.

    ·Ability to work under pressure of time sensitive deadlines and to manage multiple projects.

    ·High level of organizational skills, creative problem-solving, attention to detail and ability to follow-up and follow-through; work collaboratively with faculty, staff, and volunteers and work cross-functionally with Development Office personnel and other school departments.

    ·Demonstration of courtesy, tact, and diplomacy when interacting with constituencies.

    ·Must have highest ethical standards and an ability to handle confidential issues with integrity and discretion.

    ·Flexibility to work evenings and weekends when necessary.

    ·Work to be performed in an office environment as well as at various off-site locations.

    To apply send a cover letter and resume to Dona Metcalf Laughlin

    When applying please alert the Career Resource Center at

    Chief Revenue & Business Development Officer, Fairfield County’s Community Foundation

    Fairfield County’s Community Foundation seeks a new Chief Revenue and Business Development Officer to drive new revenue opportunities, refine FCCF’s business model, lead strategic marketing, and continue the development of FCCF’s donor base and endowment.

    This position is the key revenue driver of the Foundation, responsible for both short-term and long-term revenue goals and over time, will diversify the Foundation’s resource base.

    The successful candidate will be motivated by the impact of the Foundation and that of its partners – rather than simply how much money is raised year over year.

    The Chief Revenue and Business Development Officer will drive how the Foundation and its work is perceived by a wide array of audiences – current and po

    Specifically, the Chief Revenue and Business Development Officer’s responsibilities will include:

    Business Development and Business Modeling
    • Evaluate FCCF’s current business model and identify opportunities to drive revenue through new and existing channels
    • In partnership with FCCF’s leadership and Board, lead the Foundation’s efforts in establishing a new business model that will enable the Foundation to be a catalyst in directing resources to close the opportunity gap in a sustainable fashion
    • Mobilize investment capital, leverage current investments and identify investment opportunities to create a multiplier effect that drives system change
    • Develop new revenue streams for FCCF. This includes developing extensive strategic partnerships with donors, companies, and private foundations; using other creative approaches and innovative channels to create a variety of vehicles for revenue and impact Business Development
    • Leading FCCF’s business development strategy by broadening the definition of resource development beyond traditional fundraising, consistently assessing capacity and resources to ensure that the Foundation is well positioned to accomplish its objectives
    • Growing the resource base for the benefit of the community and enhancing the sustainability of the Foundation using creative, strategic partnerships
    • Ensuring that FCCF meets both short-term and long-term annual revenue targets to best position the Foundation to achieve its goals • Assess and develop FCCF’s capacity to expand its resource base through strategic and tactical planning, staff and board development and participation, and through identifying, cultivating, soliciting and stewarding current and prospective major donors.

    To Apply

    All applications are held in strict confidence.

    Please submit your credentials and a letter of interest through our private applicant portal to The 360 Group at: Applications should be directed to the attention of Vincent Robinson, Managing Partner.

    To be considered, The 360 Group must receive applications no later than 5:00pm Pacific time on January 2, 2018. At The 360 Group, we know that a richly diverse mix of professionals makes organizations more effective. Using that principle as our “North Star,” we make diversity a hallmark of our firm, and all of our search engagements.

    Learn more about Fairfield County’s Community Foundation at

    If applying please alert the Career Resource Center at

    Executive Assistant. Anzalone Liszt Grove Research, New York, NY

    This position is available immediately in our New York City, NY office.

    Anzalone Liszt Grove Research is a nationally-recognized Democratic polling firm with offices in New York City, NY, Washington, DC, Boston, MA, Chicago, IL, Montgomery, AL, and Lanai, HI. ALGR is looking for an intelligent, persistent, and extremely organized project manager and assistant who can facilitate daily needs of ALGR’s NY office. Applicant must be a self-starter who can move forward with little direction and is not afraid to ask questions.

    Primary responsibilities include:

    Executive Assistant Responsibilities

    · Coordinating daily personal and professional schedule of NY office to keep projects on track

    · Maintaining and monitoring calendar, e-mail, and contact database

    · Booking and planning national and international travel, meetings, transportation and submitting travel expenses

    · Scheduling clients calls and participate in all client conference calls and noting action items for ALGR staff

    · Constant follow up and persistence ensuring completion of deliverables for clients and staff

    · Coordinate communication between NY partner and associates in other offices

    Project Management Responsibilities

    · Take ownership of all projects coming through NY office

    · Keeping track of client needs and deadlines and ensuring project timeline is followed

    · Follow project checklist for every project

    · Researching & creating proposals, pitches, presentations, and other items for clients

    · Create, review and proofread client documents and questionnaires

    · Serving as point of contact for clients working with NY staff

    · Interfacing with ALGR Project Staff and Partners on day to day needs

    Preference given to candidates who possess a mix of the following:

    · Experience in project management

    · Strong attention to detail in writing and reviewing documents

    · Proven ability to multi-task and highly organized

    · Bachelor's degree

    Anzalone Liszt Grove Research offers a competitive salary and benefits package that includes employer-paid health insurance and yearly performance-based bonuses. Email resumes to Open until filled.

    If applying please notify GA Alumna Kristen Morris at

    Greenwich Academy   200 North Maple Avenue   Greenwich, CT 06830   203.625.8900
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